Start-up Complaint Extended

The reference number for your submission is '081203-003340'


Thank you for the prompt answer to Incident: 081202-001996. The response has been posted and otherwise published to the team. However, despite declaring this issue resolved to the team, I have some serious problems with viewing it as closed.


Although you may have (and I just cannot tell) credited the team with the coins involved, there is still serious discrepancy in the contest for MVP within the team: SEVERAL (a dozen, I think) players who have scored more than 1,200,000 coins for each of three days are trailing me in that depiction. Each of them states that they have maxed the casino, maxed the non-casino, maxed search, and a couple have even done sell-a-friend. I did NOT score the max for search any of the three days, and did not tell-a-friend any of them. SO - how am I sitting in third position at this instant?


Further, if those reports are accurate, your adjustment was not sufficient in some respect or other: I believe still that I can account for more coins than the team total shows - if those reports from players are accurate. I am uncertain, and so do not yet make really loud noises, nor tell the team the extent of what I think is true; only that I am reconsidering and recalculating.

That is to give YOU time to reconsider, and recalculate. I am not the official spokesperson for the team, but I am the leading troublemaker. Thus, I would hope that you would indeed, reconsider and recalculate. And some transparency in the individual contributions to the team (beyond the single MVP) would help A LOT in determining not only whether there IS a problem, but in defining exactly WHERE that problem shows up; and even, perhaps, what exactly is the nature and cause of the problem.

**** Tell-A-Friend Added '081208-000234'

Our team is finding that the credit for "Tell-A-Friend" is capping at 1000, even though we believed that was to max at 3000 coins. If this is site-wide, we have not heard others complain. One fine example is our Irankin, who diligently supplies names to the extent that you will accept them, but never - NEVER - gets more than 1000 coins credit. If there is some hidden small print, I have missed it, as has he. Can you help us figure this out? Please?

**** Response From Ben_Team_IWON

This is not a response to either of the above issues, bur rather to the general inquiries posted to Ben's profile, most of the other Team_IWON profiles, and separately sent to a Vice President in greater length. It tells us little new, except that IWON will soon deal with the same issue that the team faces today. They must find Tigerladyjo, or somehow account for her absence, or determine how to distribute the money, if we have indeed won ($2000, I think) for November play. That determination will do much to shape the decisions we soon face, as December wends toward an end, and we decide either to stay, or to find a different team. If we decide to stay, the decision may even shape the structure of any successor team we decide we need to launch.

I am beginning to favor (scratchpad) a corporate entity as the team founder. In that fashion, we meet all legal tests as an entity to be treated as a person, while binding the team with articles of incorporation, charters, and bylaws, to establish a succession within the team should someone central leave for any reason; and to bind the team to the pre-determined use of any funds won. I have asked a couple of old-time associates of mine, to critique my thinking, before I go totally public with it; and provided them a print of the posted PDF rules as a guideline. At the same time, changes to the bylaws are possible with the "board" participating and endorsing the changes. so we are not unable to change should circumstances around us change.

Here is the text of the reply:

Hi. I'm responding to your note about your team challenge team leader. We're reviewing the results for November now, and will soon verify the winners. At that point we'll try to contact your team leader if your team is a winner.
If she responds to us then there's no problem. If we have trouble contacting her I'll have to speak to our lawyer about how to handle the prize. We'll do everything we can to see that the prize goes to the charity the team is playing for, but as I'm sure you know, legal issues can be complicated and don't always satisfy everyone. I'll review your team's postings again to see if I'm missing something, or let me know. Thanks

IWON Fouls Up Again?

Without absolute certainty that we are not in fifth place (which we show as I post this) but with absolute certainty that the raw coin numbers are short several key players, one wonders if IWON will ever get the start-up of the month's Team Challenge right? I recall a few days of fear, uncertainty, and dismay, to start last month, as well, although I think that was all eventually ironed out to our satisfaction.

Beyond the clear failure to count many of our coins, I find that some other teams have also encountered this problem - some mis-match between end of month and start of new month, the best I can decipher the conversation. Whether they have a fix in mind, or simply shrug and tell us, "It is what it is", I do not know. Whether the fix, if there is one, proposes to correct the current tally, I do not know. Gypsysnow is checking with IWON to see what they may have in mind, and when we know, I will try to post the information.

**** Update 20081202 18:11
I went ahead and submitted a formal request for help, through the support site, since we have not had any response from the informal requests posited to marie, and ben. I know I will get a response this way, although it will be at first only an acknowledgement that the complaint was received. Perhaps with the tracking number, someone will eventually be forced to suppy some answers, and some corrective adjustments to get back those millions of coins I believe we can show that we are missing.
I also reported that I am unpersuaded by the coin count even for today, when the start-up issues should not be a factor. I think I can account for nearly 5 million more coins today, than show up in the team total.

**** Update 20081203 00:34
No answer yet received, but the change is that either some of the team coins from yesterday were added in, or today's credits are far closer to optimal than I had believed. We are touching 60 million total, the sum of the two days; and if about 21 million were close-of-business yesterday, then the other 39 million must be todays? THAT would correspond to what I had thought we should be scoring now, with everyone pushing hard. For today alone, that would be about 42,500 per member per day - if it does not yet include an adjustment for yesterday's problems (which I cannot tell, until IWON answers).

**** Update 20081203 09:54
An answer from IWON:

Response (T.G.)
12/03/2008 08:50 AM
We appreciate you contacting us regarding the error you experienced on the iWon website. We believe we have corrected the problem you reported and have credited your team the coins earned between 3:00 AM and 9:00 AM EST on December 1, 2008.
We regret any inconvenience this may have caused.

While IWON says the problems are corrected, and I did hit some uncertainty yesterday evening about the team coin totals - there is still the matter of top 16, where *I* still reside, even though I have only about 55k coins for today. Worse, there are some members whom I believe to have been 1-million plus for all three days, who are not in the list. So - I need to consider, recount, and then maybe I will feel more certain that IWON has indeed corrected the errors.